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Choosing the Right Telephone System for Your Business: 3 Simple Steps Effective communication is integral to the success of every business. Investing in the right phone system is therefore imperative for every organization. When choosing a telephone system, however, one of the main challenges faced by business managers is the great number of options to choose from. And the confusing terminology makes it even more difficult to know what would be appropriate for their business. This article can help ease the confusion–below we outline the steps to following when choosing an office telephone system. Evaluate business needs It’s always important to make a thorough assessment of the needs of your business before introducing any kind of technology. For telephone systems, the first consideration is on the number of phone lines required. How many staff members are going to need a phone? In addition, are you looking to add more staff members in the near future? If you are to save on the costs of having to install a new phone system, it’s important that you plan for future growth.
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Also think about the important communication capabilities you’ll need, such as video conferencing, voicemail, and call forwarding. While such features may come at an additional cost, they can greatly enhance communication within and outside your company.
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Choose the technology You might have come across such terminologies as VoIP, EPABX System, and IP PBX system. The technology you choose will depend on the size and type of enterprise, and your preferences as well. In general, PBX systems are more expensive in terms of hardware and installation They are however cheap to scale because additional handsets cost little, making them suitable for the larger organizations. VoIP systems on the other hand are not as expensive initially. Scaling can be relatively more expensive though because the each handset costs more than traditional phones. For companies with multiple locations, a VoIP solution is often the better option, as calls are transmitted through the internet. Businesses will also need to choose between hosted (cloud) and on-premises phone systems. Cloud systems are recommended for small businesses as the need for buying expensive telephone equipment is eliminated. Businesses only need to pay a monthly subscription fee to stay connected. Choose the right dealer Besides knowing the right system for your office, choosing the right dealer is also important. Bear in mind that dealers don’t just supply phone equipment; they also offer installation, maintenance and support services. For this reason, finding an experienced and professional vendor is important. When speaking to a prospective vendor, pay attention to their responsiveness. Are they patient in trying to understand your needs? You want to know that should anything go wrong, the dealer’s customer support is dependable.


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